Shipping and Returns
Free Shipping to Canada on orders over $50.
Flat Rate Shipping within Canada: We offer Canada Post's EXPEDITED PARCEL rate at $8.00 within Canada.
Shipping Times (within Canada): Most orders are processed and then shipped within 2-3 business days. Please allow 7-10 business days for your order to arrive as shipping times vary based on your location in Canada.
Flat Rate Shipping to the United States on orders over $50. Flat rate shipping is $10
On orders less than $50. standard shipping rates apply for delivery within the continental United States, only.
Shipping Confirmation: A shipping confirmation with your tracking number will be sent to the email address you provided at the time of order. Please track your shipment as CADŌ COSMETICS is not responsible for lost or stolen packages.
Note: Unfortunately, we do not ship outside of Canada and the continental United States at this time.
Regrettably, due to the nature of this product, and because we cannot determine if a product has been used or tampered with, CADŌ cannot accept returns on items once they have been shipped. However, if your package was damaged in shipment by the carrier, and its contents rendered unusable, save the box and the merchandise and notify us at 514.771.0432. The carrier will be notified and the damaged package and the damaged items will be replaced.
If you were sent incorrect or defective item(s), please return them unused by mail for an exchange within thirty (30) days of the delivery to the following address:
CADŌ COSMETICS INC.
301-17150 Boul. Hymus
Kirkland, QC, H9J 2W2
Please send your return via Canada Post from within Canada and UPS from USA for your protection and to ensure prompt delivery. We are sorry, but return shipping fees are not refundable.
For bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return.
If you should need further information regarding the return of any CADŌ products, please do not hesitate to call us at 514.771.0432. It would be our pleasure to assist you however possible.
All returns, irrespective of the reason, must be requested within 30 days of the date your order is placed.